Choosing Your Care Home

We understand how difficult it can be to find the right care home for yourself or a loved one. Our specialist team are on hand to support you through the whole process, providing expert advice and ensuring the transition into Heyfields is as smooth as possible.

We pride ourselves on offering the highest standards of person-centred care for older people, within safe, comfortable and homely environments. Our teams will put the residents at the centre of what they do and the care is tailored around the person’s needs – everything from their daily meals to the activities they enjoy.

The transition into a care home can be a daunting and unsettling process. Our aim is to minimise change for residents and care for them just as a loved one would. With an open- door policy, we always welcome relatives and friends to regularly visit the home.

Rooms

All bedrooms rooms meet the size requirement specified by the Care Quality Commission and have en-suite facilities. Specialized bathrooms are situated in all areas of the Home. Call bells have been installed in all rooms in order to summon assistance. Yes, you can bring your own furniture. We are happy to discuss with you the feasibility of bringing your own items bearing in mind safety is uppermost in our minds. We really do like you to personalize your room.

Heyfields has various lounges and a conservatory. There will always be a quiet corner to be found.

Assessments

New Residents are only admitted on the basis of a full assessment being carried out by trained staff to which the Resident, his/her representatives have been a party. We are committed to providing the very best quality of care for our residents whether for general nursing care, physical disablement or terminally ill for which we are registered by the CSCI. We never forget that you are an individual and this is uppermost in our minds when planning your care to ensure the care suits your personal requirements. Our care records are updated on a daily basis and reflect changing requirements and priorities.

In the case of an emergency admission the registered person/nurse in charge will advise the resident within 48 hours about key aspects of rules, routines of the service and obtain all other admission criteria.

Opticians and Dentists

Both of these services are available privately through the Home if

the Resident does not have an optician or dentist of their own.

Physiotherapy

Physiotherapy is available on recommendation by a G.P. A physiotherapist is also obtainable privately through the Home.

Community Psychiatric Nurse (CPN)

A psychiatric support nurse is available on recommendation and referral by a psychiatrist.

Diversional Therapy

A variety of therapies by qualified personnel can be arranged e.g. Aromatherapy, Reiki, Massage, Music & Mobility and Relaxation. General Activities take place daily. Visits are arranged to the theatre, cinema, places of interest etc.

Library Service

Every three months we take a delivery of books and audio books supplied by Staffordshire Mobile Library Service. A selection of library books is retained within the Home.

Newspapers

A daily paper is provided for general use, additional ones can be ordered on request.

Hairdresser

A hairdresser visits on a weekly basis.

Visiting Policy

Heyfields runs an open visiting policy. Visitors are welcome at any reasonable time, avoiding mealtimes when possible and can be received in communal areas or their own bedrooms.

Visitors will be asked to sign the ‘Visitors Book’ which is located in the main hall to ensure an accurate roll call in the event of fire. Visitors are also asked to sign out and sign back in Residents whom they are taking out.

Suggested Visiting Times

Between: 10.30 and 12.15
Between: 14.00 and 16.15
Between: 18.00 and 20.30

Resident Safety

Your safety and that of our residents is imperative to us here at Heyfields. You need to feel safe and reassured that if something happens our trained staff can be notified and respond quickly wherever you are throughout our nursing home.

We have invested in a Medicare Wireless Nurse Call System which is installed throughout all rooms and areas. Should you or your loved one need help they can activate the call system that can be heard by all staff and who will immediately respond. The system also records all activations, who responded and time to respond on a state of the art computerised system.

Of equal importance is the data is logged and can be viewed afterwards by family or staff fi required afterwards. The system provides us with reassurance, reliability and simplicity with the Medicare Nurse Call System.