Heyfields received an unannounced inspection by the Care Quality Commission expert inspectors on 13th October 2016. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspectors spoke with 12 people who used the service, six relatives, nine care staff and the providers of the service.
In their review report which rated the home as Good overall the inspectors said –
People told us the staff were kind and treated them with dignity and respect. People’s care was tailored to meet their individual needs. Care plans detailed how people wished to be cared for and supported.
People’s care needs had been assessed and reviewed to ensure they received care to meet their individual needs. The care records detailed how people wished to be cared for and supported and evidenced where people had been involved with any review. Staff received training to meet identified needs and received on-going support to ensure they delivered the correct support.
People were encouraged and supported to eat and drink and there was a varied daily choice of meals. People’s special dietary requirements were met and where concerns were identified, people’s weight was monitored. Health care was accessible for people and appointments were made for regular check-ups as needed.
People were protected from harm as the staff understood their responsibility to safeguard people and knew how to identify risks and how to raise any concern. Risk assessments ensured people could continue to enjoy activities as safely as possible and maintain their independence
People were confident they could raise any concerns with the registered manager or staff and were complimentary about the service provided. The registered manager was approachable and provided support to the staff team. People were encouraged and supported to provide feedback on the service and there were effective systems in place to review and improve the quality of the service provided.
Tim Warren the proprietor said –
We at Heyfields are always pleased to welcome the inspection by the CQC Inspectors and very pleased on the results and the Good overall rating. We have some areas to work on to improve and we constantly strive to do so.
The full report can be downloaded from here CQC 2016 Inspection Report.